Privacy Policy
TD Plumbing Solutions respects your privacy and takes the protection of your personal information seriously. This Privacy Policy explains what information we collect, how it is used, where it is kept, and how it is safeguarded when you visit our website or reach out to our office. TD Plumbing Solutions operates from 1168 Briarcreek Rd, Benbrook, TX 76126. By browsing our website, submitting a contact form, or scheduling an appointment, you acknowledge the practices described below.
Information We Collect
When you complete a contact form, request plumbing service, or book a callback through our website, you decide what to share with us. The details typically include your name, phone number, email address, the address where service is needed, and a description of the plumbing issue or project you would like help with. We limit what we collect to what is needed to respond to you and complete the work you request.
Beyond what you submit directly, our website gathers a small amount of anonymous usage data through Google Analytics. This may include the type of browser and device you use, the general region you are visiting from, the pages you view, how long you spend on each one, and the website that referred you. None of this data identifies you personally. It simply helps us understand how the site is being used so we can continue to improve it.
How Your Information Is Used
Anything you share through our forms or booking tools is used to respond to your request, schedule a visit, prepare an estimate, or coordinate ongoing work. We may follow up by phone call, text message, or email to confirm details, answer questions, or update you about your appointment or project.
The anonymous analytics information we receive is used to study how visitors move through the site, spot pages that need attention, and shape content around the services people are actually looking for. It helps us focus our time and energy on the parts of the website that matter most to homeowners and business owners searching for a plumber.
We do not sell, rent, or trade your personal information to outside companies for their own marketing.
LeadConnector for Forms and Appointments
TD Plumbing Solutions uses LeadConnector to handle contact form submissions and online appointment bookings. When you submit a form or schedule a callback, the information travels securely to our LeadConnector account and is stored there so our team can follow up. LeadConnector functions as a service provider that helps us keep customer communication and scheduling organized in one place.
The information held within LeadConnector is used only for customer follow-up, service coordination, and internal recordkeeping. Access is limited to authorized members of our team. LeadConnector maintains its own security and data handling practices designed to safeguard the information stored on its platform.
Google Analytics
Our website uses Google Analytics to gather anonymous usage information. Google Analytics uses cookies and similar technologies to record visitor activity such as the pages people view, the time they spend on each one, and approximate location based on IP address.
This information is reported back to us in aggregated form and is not used to identify individual visitors. It supports decisions about site structure, page performance, and the kinds of service content we publish. If you would rather not be included in this kind of measurement, you can adjust your browser settings to limit or block cookies, or use the Google Analytics opt-out browser add-on offered by Google.
How We Protect Your Data
We take reasonable steps to keep the information you share with us safe. Access to personal data is restricted to team members who need it to do their jobs, and we use trusted platforms to manage communication and scheduling.
That said, no system that transmits or stores information online can be guaranteed to be entirely secure. Visitors share information at their own discretion, and we regularly review our tools and processes to maintain responsible data practices over time.
Links to Other Websites
From time to time our website may include links to outside websites for reference or convenience. TD Plumbing Solutions does not control those sites and is not responsible for their content, privacy practices, or how they handle visitor data. We encourage you to review the privacy policy on any third-party website before sharing information with it.
Your Choices
You can ask us to update or remove the personal information we have on file for you by contacting our office. If you no longer want to hear from us about an inquiry or completed service, you can request to be taken out of our contact records. Some information may need to be retained for business, legal, or accounting reasons even after such a request.
Updates to This Policy
TD Plumbing Solutions may revise this Privacy Policy occasionally to reflect changes in the tools we use, the law, or how we operate. When updates are made, the revised policy will be posted on this page with a new effective date. Continuing to use the website after changes are posted means you accept the updated version.
Contact Information
If you have any questions about this Privacy Policy or how your information is being handled, please reach out:
TD Plumbing Solutions
1168 Briarcreek Rd, Benbrook, TX 76126
We value openness, straightforward service, and careful handling of the information you trust us with.